Refund Policy

Returns, Refunds & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us first at contact@gretaris.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Note also that our office address in our contact information on the website is not our return address. Upon your request for return by contacting us, if your return is accepted, we will provide you the warehouse address where you can quickly return the product.

You can always contact us for any return question at contact@gretaris.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. But, as mentioned above, please contact us first before returning the product. Items sent back to us without first requesting a return will not be accepted. Note also that our office address in our contact information on the website is not our return address. Upon your request for return by contacting us, if your return is accepted, we will provide you the warehouse address where you can quickly return the product.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@gretaris.com.

 

Gretaris operated by GRATISTORE LTD
Email: contact@gretaris.com
Registered Office Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM (Please, note that this is not our return address, contact us first by email to initiate any return)
Company incorporated in United Kingdom under the Companies Act 2006 as a private company limited by shares
Company Number: 13838947