Shipping Policy

SHIPPING POLICY

At Gretaris, we strive to provide fast and reliable shipping services to our valued customers. We ship to all countries in which a valid address can be located and delivered to. When checking out, please include as much information as possible about your address.

Please read our Shipping Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

  1. Order Processing Time

We process orders within 2-3 business days (Monday to Friday, excluding holidays) after receiving your payment. Please note that processing time may vary during peak seasons or promotional periods. Once your order is processed and shipped out, you will be sent a "Shipment Confirmation" email with tracking information included.

  1. Shipping Methods

We offer standard shipping and expedited shipping options for most orders. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please note that the estimated delivery times are based on standard business days and do not include weekends or holidays.

  1. Shipping Costs

Shipping costs are calculated based on the shipping method you select and the destination of your order. The shipping cost will be displayed during the checkout process before you complete your purchase.

  1. Order Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and its estimated delivery date.

  1. Shipping Delays

While we strive to deliver your order on time, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays. If you experience any significant delays in receiving your order, please contact us, and we will do our best to assist you.

  1. Order Status

You can check the status of your order by logging into your account on our website. If you have any questions or concerns about your order, please contact us, and we will be happy to assist you.

  1. Customer Advisory

Adding a phone number, for contact, to an order is optional, yet is advised being that our logistics team will use such contact information to reach out to you if there is a problem with delivering your package.
For international addresses located in the U.K., please list the shire that you are located in as the "city" for your order and input the name of your township as the "second address."
For international addresses located in Australia, please list the LGA (Local Government Area) that you are located in as the "city" for your order and input the name of your town/village/city as the "second address."

If you have any questions about our Shipping Policy, please feel free to contact us at contact@gretaris.com. Thank you for shopping at Gretaris!

 

Company Information:
Gretaris operated by GRATISTORE LTD
Email: contact@gretaris.com
Registered Office Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Company incorporated in United Kingdom under the Companies Act 2006 as a private company limited by shares
Company Number: 13838947